Refund and Returns Policy

At TrendserBuys, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our refund and returns policy below.

Returns
We accept returns for most items within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:

• The item must be unused, unwashed, and in its original condition.

• The item must be in its original packaging.

• Sale items, personalized products, and underwear (where applicable) are not eligible for return.

How to Return an Item
To initiate a return:

1. Contact our customer service team at info@trendserbuys.shop within 30 days of receiving your order.

2. Provide your order number and the reason for the return.

3. Our team will send you detailed instructions for returning the item.

4. Once the return is approved, send the item back using the provided shipping label or your preferred method (return shipping costs are the customer's responsibility unless the return is due to a defect or mistake on our part).

Refunds

• Once we receive and inspect your returned item, we will notify you of the refund status.

• If approved, a refund will be issued to the original payment method.

• Refunds may take 7-10 business days to appear in your account, depending on your payment provider.

• If the returned item is ineligible, we may offer store credit or an exchange instead of a refund.

Exchanges
If you need to exchange an item for a different size or color, please contact us at info@trendserbuys.shop. We will guide you through the exchange process. Exchanges are subject to product availability.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We will:

• Offer a full refund or exchange for the damaged item.

• Provide a prepaid return label for defective items.

• You may be required to provide photos of the damage to help us process your return.

Non-returnable Items
Some items are not eligible for return or exchange, including:

• Sale items (unless defective)

• Gift cards

• Personalized or customized products

• Underwear (where applicable)

Late or Missing Refunds
If you haven’t received your refund after 10 business days:

1. Check with your bank or credit card company, as processing times may vary.

2. If you still have not received your refund, contact us at info@trendserbuys.shop.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defect or a mistake made by us.

• Original shipping fees are non-refundable.

Contact Us
If you have any questions or need assistance with a return or exchange, please contact us:

• Email: info@trendserbuys.shop

• Phone Number: +1 (812) 861-8514

• Address: 1716 Red Bud Rd, Bolingbrook, IL 60490, United States